What message are you sending when you don’t follow-up on a request? We often hear about the follow-up from a customer service perspective. Let’s talk about it from a manager and employee perspective. As a manager or an employee, when you tell someone you are going to do something, then you need to take the […]
4 Reasons Learning and Development Should Embrace a Performance Management Model
Performance management is an important topic to discuss. As we talk about talent development, learning and development and performance management, we need to determine how they all tie together. Let’s look at the differences. Performance Management is an ongoing process of providing communication, feedback, and accountability from the executive level down to the employees, in […]
Your Independence Day
It’s July 4th week, Independence Day. It’s also a bit past the halfway mark of the year and the beginning of the summer vacations. What do all these have in common? Have you declared your independence to do your best work? How about your independence to not be beholden to what others think good work […]
Do You Train Leadership Skills or Management Skills?
Management versus leadership is a topic that keeps popping up for me. I hear it often. We need to conduct a Leadership Development program. It sometimes feels like the Brady Bunch. Instead of Marcia, Marcia, Marcia, it’s leadership, leadership, leadership. But being the professionals we are, we conduct our interviews and needs analysis and what […]